Política de reembolso

At Dazzling Beauty Solution, we are committed to providing high-quality fashion, beauty, and lifestyle products. Please review this policy carefully before completing your purchase.

ALL SALES ARE FINAL

Due to the nature of our online fulfillment and dropshipping process, Dazzling Beauty Solution does not offer refunds or returns for change of mind, incorrect size or color selection, buyer's remorse, or personal preference.

Please review all product descriptions, sizing information, colors, and order details carefully before completing your purchase.

Returns

Return window: 3 days from delivery of the last item in your order.

Return shipping: Free for eligible returns.

Eligibility

Items must be unused, in original packaging, with tags and seals intact.
Proof of purchase (order number) is required.
Final sale items (e.g., clearance) are not returnable unless defective.

How to Start a Return

Do not return merchandise without receiving approval and instructions from Dazzling Beauty Solution first. Unauthorized returns may be refused and will not automatically qualify for store credit.

To begin, email gegepalacegroup@gmail.com with your order number, item(s), and reason. We'll send a prepaid label and instructions. You can also request a return directly from your account.

Order Cancellations

All sales are final. Once an order is placed, cancellations are not guaranteed. If you need to request a cancellation, contact us immediately at gegepalacegroup@gmail.com. We will do our best to assist before the order enters fulfillment, but we cannot guarantee cancellation once processing has begun.

Out-of-Stock Items

If an item in your order becomes unavailable during processing, store credit equal to the item's purchase price will automatically be applied to your account — no action required on your part. You will receive a notification confirming the store credit has been issued and is ready to use immediately toward any future purchase.

Refunds

Refunds are only issued in the following circumstances:

We are unable to fulfill your order.
You receive an incorrect, damaged, or defective item and meet our reporting requirements.
A refund is otherwise required by applicable law.

When applicable, refunds are processed within 5 business days after inspection and are issued as store credit to your account — available immediately for use. No cash refunds will be issued.

Exchanges

Exchanges are available for the same item in a different variant when in stock. If the variant is unavailable, store credit will be issued automatically to your account.

Damaged, Defective, or Incorrect Items

Customers must contact Dazzling Beauty Solution within 3 days of delivery and provide the order number along with clear photographs of the item, packaging, and shipping label. Claims submitted after this period may not be accepted.

Once the claim is reviewed and approved, we may provide a replacement, store credit, or refund depending on the circumstances.