Refund policy

Return & Refund Policy

Returns window: 30 days, starting from delivery of the last item on your order.

Return shipping: Free for eligible returns.

Eligibility

Items must be unused, in original packaging, with tags/seals intact.
Proof of purchase (order number) is required.
Final sale items (e.g., clearance) are not returnable unless defective.

How to start a return: Email gegepalacegroup@gmail.com with your order number, item(s), and reason. We'll send a prepaid label and instructions. You can also request a return directly from your account.

Cancellations: You may cancel an order any time before it has been fulfilled.

Out-of-Stock Items

If an item in your order becomes unavailable during processing, store credit equal to the item's purchase price will automatically be applied to your account — no action required on your part. You will receive a notification informing you that your item was out of stock and that store credit has been issued to your account. Your store credit is ready to use immediately toward any future purchase on our site.

Refunds

Processed within 5 business days after we receive and inspect your return. Refunds are automatically issued as store credit to your account — no request needed. Store credit is available immediately for use on any future purchase. No cash refunds will be issued.

Exchanges

Exchanges are available for the same item in a different variant when in stock. If unavailable, store credit will be issued automatically to your account.